Return & Refund Policy

Quality Assurance • Customer Protection • Hassle-Free Returns

Our Commitment to Quality

At Micro Center India, we're committed to quality products and service. If you face any issues with your purchase, please review our conditions, processes, and terms below.

1. Conditions for Refunds, Returns & Replacements

Eligibility

Defective, damaged-in-delivery, or wrong items
A valid unboxing video is mandatory showing:

• Package condition before opening

• Full unboxing process

• Product details highlighting any damage/defect

Claims without video cannot be processed

Time Frame

Initiate requests within 7 days of delivery
Late requests may be declined

2. Process

Refund

• We review your claim and video evidence
• Approved resolutions:

- Full refund to original payment method

- Replacement or return

• Processing takes 5–7 working days after approval

Return

• We'll share return instructions once approved
• Return in original packaging with all accessories & manuals

Replacement

• No-cost replacement for defective, broken, or wrong items
• Video evidence is required
• If out of stock, you'll be offered refund or restock timeline

Customer Responsibility

• Inspect and record unboxing carefully
• Handle packaging gently to support your claim

3. Terms & Conditions

Processing only after unboxing video & issue verification
No refund if mishandled post-delivery or evidence is insufficient
Refunds issued only to original payment method
Returns/replacements require original packaging & all accessories intact

Need Help?

If you have any questions about our refund policy or need assistance with a return, our customer support team is here to help.