Your Privacy
Matters to Us

We are committed to protecting your privacy and maintaining the highest standards of data security. Learn how we collect, use, and protect your personal information.

Our Privacy Commitment

Cyberwolf is committed to protecting your privacy and maintaining the highest standards of data security. This policy explains how we collect, use, protect, and manage your personal information in compliance with Indian privacy laws and international best practices.

Information We Collect

Personal Information:

• Identity Data: Name, email address, phone number, date of birth
• Address Information: Billing and shipping addresses
• Communication Data: Customer service interactions and preferences
• Account Information: Login credentials and account settings

Transaction Information:

• Order History: Products purchased, order values, and dates
• Payment Data: Payment method (card details processed securely by payment gateways)
• Shipping Details: Delivery preferences and special instructions
• Return History: Previous returns and exchange records

Technical Information:

• Device Data: IP address, device type, browser information, operating system
• Usage Analytics: Website navigation patterns, time spent, pages visited
• Cookies: Preference settings, shopping cart contents, session management
• Performance Data: Website loading times and error reports

How We Use Your Information

Order Fulfillment:

• Process and manage your orders from placement to delivery
• Coordinate with logistics partners for shipping and tracking
• Handle customer service inquiries and support requests
• Manage returns, exchanges, and warranty claims

Service Enhancement:

• Analyze website usage to improve user experience
• Personalize product recommendations and content
• Optimize website performance and functionality
• Develop new features and services based on user needs

Communication:

• Send order confirmations, shipping updates, and delivery notifications
• Provide customer support and technical assistance
• Share product updates and promotional offers (with consent)
• Conduct customer satisfaction surveys and feedback collection

Legal and Security:

• Comply with legal obligations and regulatory requirements
• Prevent fraud and maintain transaction security
• Enforce terms of service and protect user safety
• Maintain business records as required by law

Information Sharing and Disclosure

Service Providers:

• Logistics Partners: DTDC, Delhivery, Shiprocket, BlueDart for order delivery
• Payment Processors: Secure payment gateway providers for transaction processing
• Technology Providers: Cloud hosting, analytics, and website functionality services
• Customer Support: Third-party support tools for enhanced customer service

Legal Requirements:

• Government authorities when required by law
• Law enforcement for investigation purposes
• Regulatory bodies for compliance verification
• Court orders and legal proceedings

We Do NOT:

• Sell personal information to third parties
• Share data for third-party marketing without consent
• Provide information to unauthorized parties
• Transfer data outside India without adequate protection

Data Security Measures

Technical Safeguards:

• SSL Encryption: All data transmission protected by 256-bit SSL encryption
• Secure Servers: Data stored on secure, access-controlled servers
• Regular Security Audits: Periodic vulnerability assessments and security updates
• PCI DSS Compliance: Payment processing meets international security standards

Access Controls:

• Limited Access: Personal data accessible only to authorized personnel
• Authentication: Multi-factor authentication for system access
• Monitoring: Continuous monitoring for unauthorized access attempts
• Data Minimization: Collect and retain only necessary information

Cookies and Tracking Technologies

Essential Cookies:

• Website functionality and navigation
• Shopping cart and checkout processes
• Security and fraud prevention
• User authentication and session management

Analytics Cookies:

• Google Analytics: Website traffic and user behavior analysis
• Performance Monitoring: Page load times and error tracking
• User Experience: Understanding user preferences and pain points
• Conversion Tracking: Marketing campaign effectiveness measurement

Cookie Management: You can control cookies through browser settings, though disabling essential cookies may affect website functionality.

Your Privacy Rights

Access Rights:

• Request copies of your personal information
• Understand how your data is being used
• Receive data in portable format when technically feasible

Control Rights:

• Correction: Update or correct inaccurate information
• Deletion: Request removal of personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit processing for specific purposes

How to Exercise Rights: Contact our privacy team with your request and identity verification.

Data Retention

• Order Information: 7 years for tax, accounting, and legal compliance
• Customer Accounts: Until account deletion requested
• Marketing Data: Until opt-out or deletion request
• Website Analytics: Aggregated data retained for business insights
• Support Records: 3 years for service quality and training purposes

Children's Privacy

Cyberwolf does not knowingly collect personal information from individuals under 18 years of age. If we become aware of such collection, we will delete the information immediately.

International Data Transfers

Your personal information is processed and stored within India. Any international transfers comply with applicable data protection requirements and adequate safeguards.

Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email and website notification.

Questions About Your Privacy?

If you have any questions about this privacy policy or how we handle your data, please don't hesitate to contact our privacy team.

Contact Privacy Team

Your PrivacyMatters to Us